Shipping policy

Once the order is placed, it takes 1-2 business days to process it. If you place your order on a Friday night or weekend, it may take a little longer. Once your order is processed, it will be shipped and delivery takes an average of 5-12 business days. We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service team. Here is how your order will be processed and delivered.

Placing an order

The ordering process at Aluxora is very simple. First, go to the product page and add the desired product to your shopping cart. To do this, click on the black "Add to cart" button.

Here it is important to check that you have selected the correct variants. If everything is in order, click on the "Checkout" box. On the information page, enter the correct address details. Make sure that all data is correct. Once you have filled in the data correctly, you can click on the "Proceed to checkout" button.

On the "Shipping" page, you have the possibility to check the address data you have entered. We remind you that all shipments are completely free of charge. As a token of our appreciation to our customers, we always pay the shipping and delivery costs. You can now continue by clicking on the "Proceed to checkout" box.

In the payment options, you can choose between different payment methods. At Aluxora, all payment options are SSL encrypted, which means you can always rely on a secure payment environment.

Credit Cards (AMEX, Mastercard, Maestro, Visa) Once you have selected the correct payment method, click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.

Shipping your order

Have you found the perfect look or accessory on our website? Then you'll want to enjoy it as soon as possible. That's why we make sure your order is processed and shipped as soon as possible. To ensure that we can charge fair prices for our products, we have chosen to group packages in large quantities and ship them all at once once we have reached our minimum quantity. We look forward to your understanding and your willingness to help us create a better and healthier world.

Please note that, like many other online stores, we are very busy and there may be delays. Please take this into account when placing your order. We will do our best to ship your order as soon as possible.

To make sure your order ships today, please contact us by email. Our service team will be happy to advise you on the most suitable solution.