Refund & Return Policy

PLEASE NOTE THAT RETURNS ARE NOT FREE OF CHARGE, A FEE WILL BE CHARGED.
Can I return my order?
Yes, it is possible.


If you are not satisfied with the products you have ordered, you have the possibility to return them within 30 days from the date of receipt.
In this case, the order must meet the following conditions.
1. The order still contains all relevant parts and components and the packaging has arrived exactly the same as the product.
2. Normal handling of the product is evident; breakage due to careless handling is excluded.
3. products where hygiene is important have been thoroughly cleaned before starting the return process.
4. the product has been found to be defective immediately upon receipt.
5. We are entitled to charge the customer for the shipping costs.
6. The return will be processed within 7 working days and, if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned goods if we suspect that they have been used or damaged through no fault of our own.

How can I return my order?


If your order meets the above conditions, please do the following to initiate the return process. Send an email to: info@aluxora.com. Make sure the email contains the following:

  • Order number
  • Reason for return request
  • Photo of the product in case of breakage
  • Customer's name and surname
  • Customer's address
We will then talk to you and give you the return address.

Never return to the sender, we will send you the correct address when you have asked us to. order. You, the customer, are responsible for the shipping costs of returning the product.

STORNOBAU

The consumer has a right of withdrawal in accordance with the following provision if he is a natural person who enters into a legal transaction for purposes that are not predominantly related to his commercial or professional activity:

A. CONDITIONS OF WITHDRAWAL
Right of withdrawal
The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, has received or accepted the last goods.

Since we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible once the goods have been received.

To exercise your right of withdrawal, you must inform us Sonnette by a clear statement (e.g. by e-mail) of your decision to withdraw from this contract. The withdrawal will be effective once we have received the goods. The costs of returning the goods shall be borne by the purchaser.

Record of shipments in transit

Since our products are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way, it is not possible to cancel them. Please wait until you receive the goods and return them to us. Of course, you can inform us in advance of your cancellation.
In order to guarantee the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, with the exception of the shipping costs (with the exception of the additional costs resulting from the fact that you have chosen a type of shipping other than the cheapest standard shipping offered by us), without delay and at the latest within fourteen days from the day on which we receive the notification of your withdrawal from this contract and the receipt of the goods. For this return, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you. this return.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.